Terms of Service

1. The Mint Leave service

Mint Leave is a SaaS leave management system designed to help organizations manage workforce leave and related administrative workflows.

Mint Leave may include features for:

• organization and workspace setup;
• user invitations and account access;
• role-based access for HR Admins, Managers, and Employees;
• employee departments, locations, managers, and hire dates;
• leave policies and leave types;
• holidays and leave years;
• leave requests, approvals, rejections, and cancellations;
• leave balances, entitlements, accruals, opening balances, carryovers, and adjustments;
• in-app and email notifications;
• reports and exports;
• subscription, billing, seat limits, and read-only access enforcement.

Mint Leave is intended for legitimate internal business and workforce administration purposes. You may not use Mint Leave for unlawful, harmful, infringing, or unauthorized purposes.

Mint Leave does not provide legal, tax, payroll, accounting, immigration, employment, or HR compliance advice. You are responsible for ensuring that your organization’s use of Mint Leave complies with applicable laws and internal policies.

2. Accounts and authority

2.1 Customer account

A Mint Leave workspace is created for an organization, company, or similar business entity. The person who creates or administers the workspace must have authority to act on behalf of that organization.

2.2 Authorized users

You may invite authorized users to access your Mint Leave workspace. Authorized users may include HR administrators, managers, employees, consultants, or other personnel you authorize.

You are responsible for:

• deciding who should access your workspace;
• assigning appropriate roles and permissions;
• removing access when a user no longer needs it;
• ensuring user information is accurate;
• ensuring authorized users comply with these Terms.

2.3 Account security

You and your authorized users are responsible for protecting account credentials and keeping login information confidential.

You must notify us promptly if you believe an account has been compromised or used without authorization.

Mint Leave may suspend or restrict access if we reasonably believe credentials have been compromised, the service is being misused, or action is needed to protect Mint Leave, customers, users, or data.

2.4 Email verification and invitations

Mint Leave may require users to verify their email address before accessing certain features.

Where a user is invited by an organization, invitation acceptance may be used to verify that the invited user controls the invited email address.

You are responsible for inviting users only where you have a lawful basis and authority to do so.

3. Customer responsibilities

You are responsible for your organization’s use of Mint Leave, including all activity by authorized users under your workspace.

You are responsible for:

• configuring leave policies, leave types, holidays, balances, entitlements, departments, locations, managers, and other workspace settings;
• ensuring leave rules entered into Mint Leave match your organization’s policies and legal obligations;
• reviewing balances, entitlements, carryovers, reports, and exports for accuracy;
• making employment, HR, payroll, compliance, and administrative decisions;
• communicating with employees about your organization’s policies and data practices;
• obtaining any required notices, consents, or authorizations from users or employees;
• protecting reports or exports downloaded from Mint Leave;
• ensuring that data entered into Mint Leave is lawful, accurate, and appropriate.

Mint Leave helps process and organize information. Mint Leave does not make employment decisions for you.

4. Organization separation and workspace access

Mint Leave is designed to keep each organization’s workspace separate from other organizations’ workspaces.

Users may belong to more than one organization. In that case, access and permissions are resolved based on the active workspace selected by the user and the role assigned by the relevant organization.

You must not attempt to access another customer’s workspace, data, accounts, systems, or organization context.

If you believe you have been given access to information you should not see, you must notify us promptly and stop accessing that information.

5. Trials, subscriptions, billing, and payment

5.1 Free trial

Mint Leave may offer a free trial. Trial length, included seats, features, and limits may be shown in the product, on the pricing page, or during signup.

At the end of a trial, you may need an active subscription or payment method to continue using the service.

If a trial ends without an active subscription, Mint Leave may restrict the workspace, including placing it into read-only mode.

5.2 Subscription plans

Mint Leave may offer different plans with different features, usage limits, seat limits, support levels, or billing terms.

Not all features may be available on every plan.

We may update available plans and features from time to time, provided that we do not materially reduce the core functionality of your active subscription during the paid subscription period without reasonable notice.

5.3 Seats and active members

Mint Leave subscription pricing may be based on seat limits or active memberships.

You are responsible for managing active users in your workspace. Deactivating users may affect seat usage depending on the product rules in effect at the time.

If your workspace reaches or exceeds its seat limit, Mint Leave may:

• prevent adding or reactivating additional active members;
• place pending members into a pending seat-upgrade state;
• prompt an HR Admin or billing contact to upgrade seats;
• restrict certain write actions until billing or seat issues are resolved.

5.4 Payment processing

Mint Leave uses Stripe or another payment processor to process payments.

By subscribing to a paid plan, you authorize Mint Leave and its payment processor to charge your selected payment method for subscription fees, seat changes, renewals, applicable taxes, and other charges you accept.

Mint Leave does not store full credit card numbers on its own servers.

5.5 Automatic renewal

Unless otherwise stated during checkout, in an order form, or in the product, paid subscriptions renew automatically at the end of each billing period until canceled.

You are responsible for canceling your subscription before renewal if you do not want it to renew.

5.6 Failed payments and billing restrictions

If payment fails, your subscription becomes past due, or billing information is not updated, Mint Leave may notify you and provide an opportunity to resolve the issue.

If the issue is not resolved, Mint Leave may:

• restrict access to paid features;
• place the workspace in read-only mode;
• suspend access;
• terminate the subscription, subject to these Terms.

5.7 Read-only mode

Mint Leave may place a workspace in read-only mode when required by billing status, trial expiration, payment failure, subscription cancellation, or other account limitations.

In read-only mode, users may be able to view certain existing information, but write actions may be blocked. For example, users may be prevented from creating or editing members, policies, balances, leave requests, approvals, invitations, reports, settings, or other organization records.

Read-only mode is intended to preserve access to existing data while preventing new operational changes until the underlying issue is resolved.

5.8 Taxes

Fees are exclusive of applicable taxes unless stated otherwise.

You are responsible for any applicable taxes, duties, levies, or similar governmental charges, except taxes based on Mint Leave’s income.

Mint Leave may collect taxes where required or where supported by its payment processor.

5.9 Refunds

Unless required by law or expressly stated otherwise, fees are non-refundable.

If you cancel a subscription, you may continue to access paid features until the end of the current paid billing period, unless access is suspended or terminated under these Terms.

6. Cancellation, suspension, and termination

6.1 Cancellation by you

You may cancel your subscription through the billing settings, customer portal, or by contacting support where self-service cancellation is not available.

Cancellation stops future renewals but does not automatically refund amounts already paid unless required by law or expressly stated otherwise.

6.2 Suspension by Mint Leave

Mint Leave may suspend or restrict access to the service if:

• payment is overdue;
• you breach these Terms;
• your use creates security, legal, operational, or reputational risk;
• we reasonably believe your account or workspace has been compromised;
• we are required to do so by law;
• continued access could harm Mint Leave, customers, users, or third parties.

Where practical and appropriate, we will provide notice and an opportunity to resolve the issue.

6.3 Termination by Mint Leave

Mint Leave may terminate your subscription or access if:

• you materially breach these Terms and do not cure the breach within a reasonable period after notice;
• you fail to pay required fees;
• you misuse the service;
• you violate applicable law;
• providing the service becomes unlawful or materially impractical;
• your account remains inactive for an extended period, where permitted.

6.4 Effect of termination

Upon termination or expiration:

• your right to access and use Mint Leave ends, except for any limited post-termination access we provide;
• you remain responsible for fees due before termination;
• certain provisions of these Terms will continue to apply, including confidentiality, payment obligations, ownership, limitations of liability, indemnities, and dispute provisions.

6.5 Data export and deletion after termination

After termination or expiration, we may provide a limited period during which authorized users can export Customer Data, unless termination resulted from unlawful activity, security risk, non-payment, or serious breach.

After that period, Mint Leave may delete or anonymize Customer Data, unless retention is required or permitted for legal, billing, audit, security, backup, dispute-resolution, or compliance reasons.

7. Acceptable use and restrictions

You must not, and must not allow others to:

• use Mint Leave for unlawful, harmful, fraudulent, infringing, abusive, or unauthorized purposes;
• access or attempt to access another customer’s workspace, data, accounts, or systems;
• interfere with, disrupt, overload, or degrade the service;
• probe, scan, penetration test, or test the vulnerability of the service without written authorization;
• bypass, disable, or interfere with security or access controls;
• reverse engineer, decompile, copy, modify, or create derivative works of the service, except where prohibited by law from restricting such activity;
• use automated scraping, crawling, bots, or similar tools except as expressly permitted;
• upload malware, viruses, harmful code, or content intended to disrupt systems;
• upload or process data you do not have the right to use;
• use Mint Leave to build or benchmark a competing product without our written permission;
• resell, lease, sublicense, or provide Mint Leave to third parties except as permitted by your subscription;
• misrepresent your identity or authority;
• use Mint Leave in a way that violates employment, labor, privacy, anti-spam, export control, sanctions, or other applicable laws.

Mint Leave may investigate violations and may suspend or terminate access where appropriate.

8. Customer Data

8.1 Definition of Customer Data

“Customer Data” means information, content, records, files, and data submitted to Mint Leave by or on behalf of a customer or its authorized users through the service.

Customer Data includes workspace data such as employee information, leave requests, approvals, balances, entitlements, policies, reports, and related records.

8.2 Customer ownership

As between you and Mint Leave, you retain all rights to Customer Data.

Mint Leave does not claim ownership of Customer Data.

8.3 License to provide the service

You grant Mint Leave a limited right to host, process, transmit, display, copy, and use Customer Data as necessary to:

• provide and maintain the service;
• secure and monitor the service;
• provide support;
• troubleshoot issues;
• comply with applicable law;
• enforce these Terms;
• perform other actions described in the Privacy Notice or applicable agreement.

8.4 Customer responsibility for Customer Data

You are responsible for Customer Data, including its accuracy, legality, reliability, quality, and appropriateness.

You are responsible for ensuring that you have the necessary rights, notices, consents, and legal bases to submit Customer Data to Mint Leave and allow Mint Leave to process it.

8.5 Sensitive information

Mint Leave is not designed to store detailed medical records, government identity numbers, banking information, biometric information, or other highly sensitive information unless expressly supported by the service and lawful for your use.

You should not submit sensitive information unless necessary and appropriate for your leave management process.

Leave-related information may reveal sensitive context, such as health, family, religious, or personal circumstances. You are responsible for deciding what information your organization collects and enters into Mint Leave.

9. Privacy and data protection

Mint Leave’s handling of personal information is described in our Privacy Notice.

Where Mint Leave processes Customer Data on behalf of a customer, Mint Leave generally acts as a service provider or processor, and the customer generally acts as the business or controller, depending on applicable law.

You are responsible for:

• providing required notices to employees and users;
• obtaining required consents or legal bases;
• responding to employee requests about workspace data where applicable;
• ensuring your use of Mint Leave complies with privacy, employment, labor, and record-keeping laws.

10. Security

Mint Leave uses reasonable administrative, technical, and organizational safeguards designed to protect the service and Customer Data.

These safeguards may include encrypted connections, authentication, role-based access controls, organization separation, secure session handling, monitoring, logging, backups, and restricted production access.

You are responsible for:

• managing authorized users;
• assigning appropriate roles;
• protecting credentials;
• reviewing access regularly;
• downloading and storing exports securely;
• notifying Mint Leave promptly of suspected unauthorized access.

No system can be guaranteed to be completely secure.

11. Security incidents

If Mint Leave becomes aware of a security incident involving unauthorized access to, disclosure of, or loss of Customer Data, we will take reasonable steps to investigate, contain, and remediate the incident.

Where required by law or applicable agreement, we will notify affected customers.

You are responsible for fulfilling any legal obligations that apply to your organization, including notifying affected individuals, employees, regulators, or other parties where required.

If a security incident is caused by your authorized users, systems, credentials, configurations, exports, or failure to secure your environment, you are responsible for responding to that incident. Mint Leave may take steps to protect the service, including suspending access or disabling credentials.

12. Support and availability

Mint Leave will use commercially reasonable efforts to provide and maintain the service.

The service may be unavailable from time to time due to:

• planned maintenance;
• emergency maintenance;
• updates;
• security work;
• service provider failures;
• internet or hosting issues;
• force majeure events;
• circumstances beyond our reasonable control.

Support is provided through: support@mintleave.com

Mint Leave does not guarantee that the service will be uninterrupted, error-free, or available at all times.

13. Changes to the service

Mint Leave may improve, update, modify, or discontinue parts of the service from time to time.

We will try not to materially reduce the core functionality of the paid service during an active subscription period without reasonable notice.

We may add, remove, rename, or change features, provided that such changes do not materially remove the core value of the subscribed service.

Beta, preview, experimental, or early-access features may be modified or discontinued at any time and may contain errors.

14. Changes to these Terms

We may update these Terms from time to time.

If changes are material, we may provide notice by email, in-app notification, website notice, or another reasonable method.

Your continued use of Mint Leave after updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using Mint Leave and cancel your subscription.

15. Intellectual property

Mint Leave and its licensors own all rights, title, and interest in the service, software, design, technology, trademarks, logos, documentation, templates, and related materials.

These Terms do not grant you ownership of Mint Leave or its intellectual property.

You may use Mint Leave only as permitted by these Terms and your subscription.

You must not remove or alter copyright, trademark, confidentiality, or proprietary notices.

16. Feedback

If you provide suggestions, ideas, recommendations, enhancement requests, or other feedback about Mint Leave, you allow us to use that feedback without restriction or compensation.

We may use feedback to improve, develop, market, or operate Mint Leave.

Do not provide feedback that you consider confidential unless we have agreed otherwise in writing.

17. Usage data and aggregated data

Mint Leave may collect usage, diagnostic, performance, and operational information about how the service is used.

Mint Leave may use this information to:

• operate and secure the service;
• monitor performance;
• troubleshoot issues;
• improve product quality;
• understand feature usage;
• develop new features.

Mint Leave may create aggregated or de-identified information that does not identify a customer, user, or individual. Mint Leave may use such aggregated or de-identified information for business, analytics, benchmarking, product improvement, or reporting purposes.

Mint Leave will not use Customer Data in a way that identifies a customer or individual publicly without permission.

18. Confidentiality

Each party may receive confidential information from the other.

“Confidential Information” means information that should reasonably be understood to be confidential based on its nature or the circumstances of disclosure, including Customer Data, non-public business information, technical information, security information, pricing, and product plans.

Each party agrees to:

• protect the other party’s Confidential Information using reasonable care;
• use Confidential Information only to perform obligations or exercise rights under these Terms;
• disclose Confidential Information only to personnel, contractors, advisors, or service providers who need to know it and are bound by confidentiality obligations;
• not disclose Confidential Information to third parties except as permitted by these Terms or required by law.

Confidential Information does not include information that is publicly available through no fault of the receiving party, already known without restriction, independently developed without using the other party’s Confidential Information, or lawfully received from another source.

19. Third-party services

Mint Leave may integrate with or link to third-party services, such as payment processors, identity providers, email services, analytics tools, support tools, or hosting providers.

Third-party services are governed by their own terms and privacy practices.

Mint Leave is not responsible for third-party services, except to the extent required by law or an applicable agreement.

You are responsible for reviewing and complying with third-party terms where you choose to use or enable third-party services.

20. Publicity

Mint Leave will not publicly identify you as a customer or use your name or logo in marketing materials without your permission.

21. Disclaimers

To the maximum extent permitted by law, except as expressly stated in these Terms, Mint Leave is provided “as is” and “as available.”

Mint Leave disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

Mint Leave does not warrant that:

• the service will meet all of your requirements;
• the service will be uninterrupted, secure, or error-free;
• calculations, reports, balances, exports, or configurations will always be accurate if Customer Data or customer configuration is inaccurate;
• the service will ensure compliance with any employment, labor, tax, privacy, payroll, or recordkeeping law.

You are responsible for reviewing and validating your organization’s policies, settings, reports, balances, and decisions.

22. Limitation of liability

To the maximum extent permitted by law, Mint Leave will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, loss of goodwill, loss of data, or business interruption, even if Mint Leave has been advised of the possibility of such damages.

To the maximum extent permitted by law, Mint Leave’s total liability for all claims relating to the service or these Terms will not exceed the amounts paid by you to Mint Leave for the service during the twelve months before the event giving rise to the claim.

The above limitations do not apply where liability cannot be limited under applicable law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Mint Leave, its affiliates, officers, directors, employees, contractors, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of Mint Leave in violation of these Terms;
• Customer Data submitted by you or your authorized users;
• your employment, HR, payroll, tax, privacy, or compliance decisions;
• your violation of applicable law;
• your violation of third-party rights;
• your failure to provide required notices, consents, or legal bases;
• misuse of accounts or credentials by your authorized users.

Mint Leave will promptly notify you of any claim for which it seeks indemnification, allow you to control the defense where appropriate, and provide reasonable cooperation.

24. Compliance with laws

Each party is responsible for complying with laws applicable to its own activities.

You are responsible for ensuring that your use of Mint Leave complies with laws applicable to your organization, workforce, jurisdictions, policies, and records.

This may include laws related to:

• employment and labor;
• privacy and data protection;
• employee notices and consent;
• records retention;
• payroll and tax;
• anti-spam and electronic communications;
• export controls and sanctions.

Mint Leave may refuse, suspend, or terminate access where we reasonably believe use of the service would violate applicable law or create legal, security, or operational risk.

25. No legal or HR compliance advice

Mint Leave may provide product guidance, help text, support responses, templates, examples, or documentation.

These materials are for informational purposes only and are not legal, tax, payroll, accounting, employment, or HR compliance advice.

You should consult qualified professionals for advice specific to your organization and jurisdiction.

26. Force majeure

Mint Leave will not be liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government actions, internet failures, hosting failures, service provider outages, denial-of-service attacks, pandemics, power failures, or other events beyond our reasonable control.

27. Governing law and disputes

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict of law principles.

The courts located in the Province of Quebec, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the service, unless applicable law requires otherwise.

28. Assignment

You may not assign or transfer these Terms, your subscription, or your rights to use Mint Leave without our prior written consent, except as part of a merger, acquisition, corporate reorganization, or sale of substantially all assets, provided the successor agrees to these Terms.

Mint Leave may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

29. Entire agreement

These Terms, together with any applicable order form, checkout terms, Privacy Notice, Data Processing Addendum if applicable, or other written agreement that expressly references these Terms, form the entire agreement between you and Mint Leave regarding the service.

These Terms replace any prior or contemporaneous understandings about the service.

If there is a conflict between these Terms and an order form or written agreement signed by Mint Leave, the signed order form or written agreement controls for that customer.

30. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

The invalid or unenforceable provision will be interpreted to achieve its intended purpose as closely as permitted by law.

31. No waiver

If Mint Leave does not enforce a provision of these Terms, that does not mean Mint Leave waives the right to enforce it later.

32. Notices

Mint Leave may provide notices by email, in-app notification, website notice, or another reasonable method.

You are responsible for keeping your account and billing contact information accurate and up to date.

Legal notices to Mint Leave should be sent to:

Mint Solutions Inc.

Email: support@mintleave.com

Attention: Legal

33. Contact

For questions about these Terms or the service, contact:

Mint Solutions Inc.

Email: support@mintleave.com